Ulala Social Code

Effective date: August 10, 2020

Ulala Express Social Code

Whether you’re a Ulala customer, a restaurant, store or vendor and its staff, or an independently contracted courier, you’re a user of the Ulala network—and we aim for all users to have a positive experience. This Social Code establishes standard conduct for all users and works towards ensuring a positive experience for all on the Ulala network.

Safe & Respectful Network

We’re committed to promoting safety and respect across the Ulala network. As a Ulala user, we expect you to do your part by following all the laws and requirements that might apply to you, as well as this Social Code. When we each do our part to make the Ulala network a positive experience, we’re all the better for it.

Fraud

We do not tolerate potentially fraudulent activity or fraud on the Ulala network, and reserve the right to temporarily or permanently remove your access to the network if you are suspected of fraudulent behaviour. This may include abusing refunds or promotions; unwarranted disputes of credit card charges; or any attempts to “game” the network for your own benefit.

Fair Dealing

You’re expected to act in good faith and fairness with other Ulala users. Concealment, manipulation, abuse of personal information, misrepresentation, and other unfair practices will not be tolerated.

Forced Labor

Forced labor or servitude is a crime and a violation of fundamental human rights, and we take a zero-tolerance stance. The use of forced or trafficked labour, or anyone held in slavery or servitude, is strictly prohibited on the Ulala network. If you are found to be engaged in any form of forced or compulsory labor, servitude and/or human trafficking, we reserve the right to remove your access to the Ulala network and may pursue legal action and/or inform the authorities.

Presentation

As a Ulala user, you are expected to put your best foot forward while using the Ulala network by conducting yourself in a professional, courteous, and respectful manner. If you are a courier or a restaurant employee, you are expected to conduct yourself in accordance with industry standards regarding the safe handling of food, proper hygiene, etc.

If you’re a customer, you’re expected to present yourself courteously and in accordance with generally accepted social behaviour.

Losing Access to the Ulala Network

At Ulala, we prioritize safety and security of all Ulala users. If we are concerned that a Ulala user may be in violation of this Social Code or of applicable laws, we may remove that user’s access to the Ulala network to ensure the security of Ulala users. Access may be removed on a temporary or permanent basis.

The following are examples of conduct that may result in removal from the Ulala network:

• Breaking the law, such as laws that pertain to the safe operation of a vehicle, handling of personal information, etc. All Ulala users are required to follow applicable laws and regulations while on the Ulala network
• Unwanted physical contact
• Discrimination
• Inappropriate or abusive behaviour such as bullying, harassment, threats, etc.
• Damage to property
• Unsafe conduct, such as noncompliance with health and safety standards. Examples include:
  • Restaurants: standards and regulations for safe handling and storage of food
  • Couriers: standards and regulations for safe handling of food and the safe operation of a bicycle or vehicle
  • Customers: standards and regulations for clearing walkways, the safe keeping of pets, etc.
• Non-prescription drug or alcohol usage
  • Restaurants and couriers must comply with drug and alcohol laws and standards applicable to you
  • Customers can be denied deliveries containing alcohol if they show signs of being intoxicated or of being under the influence

Feedback

If you have any other questions relating to your use of the Ulala network, we invite you to read through our FAQs.

Social Media

If you have a concern about the Ulala network, Ulala employees, or other Ulala users, we encourage you to reach out to us so we can address your concern! We ask that you refrain from posting harassing, disparaging, fraudulent, or offensive materials about other Ulala users on social media.

Reporting

We are committed to providing a safe and respectful environment and we need your help to keep all Ulala experiences positive! If you see that another user is acting in a way that is not consistent with this Social Code, let us know so we can work together.

Amendments

We may update this Social Code from time to time, as required, to keep up with our growing network! Please review this Social Code on a regular basis to stay updated.